Privacy policy

Of course, here is the professional English translation of your privacy policy, ready for your Shopify store.

Privacy Policy

1. Collection of Personal Information

We may collect the following types of personal information when you use our Site:

  • Identification and Contact Information: First name, last name, email address, postal address, phone number, date of birth. This information is necessary for processing your orders, delivery, and communication.
  • Order Information: Details of products purchased, order history, payment information (we do not directly store your banking information; it is processed by our secure payment providers).
  • Connection and Usage Data: IP address, browser type, operating system, pages viewed, duration of visit, navigation paths. This data is collected via cookies and similar technologies (see section 5).
  • Communication Information: The content of your messages when you contact us via email or through the contact form.

2. Purposes of Data Collection and Processing

We collect and process your personal data for the following purposes:

  • Order Management: Processing, shipping, and tracking your purchases on the Site.
  • Customer Service: Answering your questions, managing your requests, and providing after-sales support.
  • Marketing and Communication: With your explicit consent, sending you newsletters, personalized promotional offers, or information about our products. You can unsubscribe at any time.
  • Service Improvement: Analyzing the use of the Site to understand your preferences, optimize the user experience, and improve our products and services.
  • Site Security: Detecting and preventing fraud, abuse, or any illegal activity, and ensuring the security of our systems.
  • Compliance with Legal Obligations: Meeting applicable legal and regulatory requirements.

3. Legal Basis for Processing

The processing of your personal data is based on one of the following legal grounds:

  • Performance of a contract: The processing is necessary for the fulfillment of your order (sales contract).
  • Consent: For marketing communications or the use of certain non-essential cookies. You can withdraw your consent at any time.
  • Legitimate Interest: For improving our services, fraud prevention, and Site security, provided that your rights and freedoms are not compromised.
  • Legal Obligation: When processing is required by law (e.g., maintaining accounting records).

4. Recipients of Personal Data

Your personal data may be shared with the following categories of recipients, only to the extent necessary for them to perform their duties:

  • Service Providers: Delivery companies, secure payment providers, hosting services, web analytics tools, marketing services (with strict confidentiality agreements).
  • Legal and Regulatory Authorities: If required by law, in the context of legal proceedings, or to protect our rights.

Your data is not sold, rented, or exchanged with third parties for commercial purposes without your consent.

5. Cookies and Similar Technologies

Our Site uses cookies and similar technologies to enhance your Browse experience, analyze Site traffic, and personalize content.

  • What is a cookie? A cookie is a small text file stored on your device by your web browser.
  • Types of cookies used:
    • Strictly Necessary Cookies: Essential for the Site's operation (e.g., cart management, login).
    • Performance/Analytical Cookies: Collect anonymous information about Site usage to improve it (e.g., Google Analytics).
    • Functionality Cookies: Remember your preferences for a better experience (e.g., language).
    • Advertising/Targeting Cookies: Used to show you relevant ads based on your interests, with your consent.

You have the right to accept or refuse non-essential cookies via our cookie consent banner on your first visit or through your browser settings. For more details on cookies and how to manage them, please consult our Cookie Policy [Link to your cookie policy].

6. Data Transfer Outside the EU

In some cases, your data may be transferred to countries outside the European Union (for example, if our service providers have their servers or operations based outside the EU, such as Shopify, which is a Canadian company).

We ensure that these transfers are secure and comply with GDPR requirements by implementing appropriate safeguards (e.g., Standard Contractual Clauses of the European Commission, adequacy decisions, or other recognized mechanisms).

7. Data Retention Period

We retain your personal data only for the time necessary for the purposes for which it was collected, or to comply with our legal obligations and resolve potential disputes.

  • Order Data: Generally kept for the legal retention period for commercial and tax documents (e.g., 10 years in France).
  • Customer Account Data: As long as your account is active. In case of prolonged inactivity, we may anonymize or delete your data.
  • Marketing Data: Until you unsubscribe or for a defined period (e.g., 3 years after the last contact for prospects).
  • Connection/Cookie Data: Depends on the purpose of the cookies (see our Cookie Policy).

8. Your Rights

In accordance with the GDPR, you have the following rights regarding your personal data:

  • Right of access: To obtain confirmation that your data is being processed and to obtain a copy.
  • Right to rectification: To request the correction of inaccurate or incomplete data.
  • Right to erasure ("right to be forgotten"): To request the deletion of your data under certain conditions.
  • Right to restriction of processing: To request that the processing of your data be limited.
  • Right to data portability: To receive the data you have provided to us in a structured, commonly used, and machine-readable format, and to transmit it to another data controller.
  • Right to object: To object to the processing of your data for legitimate reasons, including for direct marketing purposes.
  • Right to withdraw consent: To withdraw your consent at any time for processing based on it.
  • Right to lodge a complaint: To file a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés), the French Data Protection Authority, if you believe your rights have not been respected.

9. Exercising Your Rights

To exercise your rights or for any questions regarding this Privacy Policy, you can contact us:

  • By email: wizzuniversehelp@gmail.com
  • By mail: Wizz, 78, Avenue des Champs-Élysées, Bureau 326, 75008 Paris, France

To process your request, we may need to verify your identity.

10. Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be published on this page with the update date. We encourage you to review this page regularly to be aware of any changes.

Last updated: June 23, 2025